When placing your order please ensure you have correctly entered your full address. This is the responsibility of the customer. Please review your address upon opening a store account or placing an order. Should you notice on your receipt that you have misspelled or included incorrect details, please email us immediately at firstname.lastname@example.org as once goods are dispatched, we cannot be responsible for errors made on your address.
Orders shall not be resent /refunded/cancelled should an address error be made.
All Orders are shipped via An Post. You will be given options at checkout for how you want your order delivered. Standard delivery is the cheaper option but these deliveries are NOT tracked. Priority Parcel Delivery is slightly more expensive but these deliveries are registered and tracked and you will be sent the tracking number.
You will be eligible for FREE DELIVERY if your order value is above the stated threshold.
In most cases, the delivery charge shown at checkout will be sufficient. However, we do reserve the right to revise the postage cost on unusually bulky or heavy orders. In these rare cases we will contact you and advise you of any extra postage costs. You will then have the option to email us declining payment of the shipping cost and receive a full refund on your goods, or accept and pay the additional shipping cost. If you accept, we will raise a PayPal Invoice for the additional cost. Once we receive payment of the shipping cost invoice, your order will be shipped. Please be aware that we subsidise the delivery charges on the value of your order to make it more affordable.
Should you receive damaged or faulty goods please contact us via email at email@example.com within 48 hours of receiving the goods and we will advise you on how to proceed. All returned items must be accompanied with a description of the damage. Should we be unable to replace a damaged or faulty item we shall refund in full the cost of the original item along with the cost of posting your item back to us.
Unfortunately, we cannot accept returns of cut items: fabrics, stabilisers, ribbons, trims, cords etc unless they are faulty. Sales/clearance items, patterns and books are non-returnable.
Other items will be refunded so long as they are unopened and still in their original packaging and within 14 days of receiving your order. During this cooling off period you are entitled to receive a full refund including delivery charges. This fourteen day period begins the day after you receive the item(s) from us. The cost of return postage will not be refunded, (we strongly recommend you use a tracking service to return goods by post). Please notify us by email firstname.lastname@example.org within 14 days of receiving items that you are returning your unwanted purchase(s) to us. For returned goods requiring a refund, the order will be processed within 2-3 working days of the goods being received by us in their original condition including all packaging. Payment will reach you via the same method of payment that the purchase was originally made with.
This does not affect your statutory rights.
In the unfortunate event that a parcel does not arrive by its expected delivery time and you believe the parcel is missing, please contact us and we’ll do everything we can to resolve the issue.
For Standard Post deliveries, we do not have the option to track the delayed or missing package. Please note: we cannot send out a repeat order/refund until we retrieve the missing item. Packages which are genuinely lost in transit are outside our control once we have a valid certificate of posting.